1. Who we are

Wild BNG is a service provided by Derbyshire Wildlife Trust (DWT), which is our parent organisation.

Derbyshire Wildlife Trust is responsible for the collection and processing of personal information submitted through the Wild BNG website.

We are committed to respecting your privacy and handling your personal information securely and responsibly, in accordance with applicable data protection legislation.

2. What information do we collect?

When you contact us through the Wild BNG website, request a Biodiversity Net Gain (BNG) quote or submit an enquiry, we may collect personal information such as:

• Your name
• Your organisation or company name
• Your email address
• Your telephone number
• Details of your project, site or development
• Any additional information you choose to provide as part of your enquiry

3. How do we use your information?

We use the information you provide to:

• Respond to your enquiry or request for information.
• Assess your BNG requirements and prepare a quote.
• Identify suitable biodiversity units and opportunities to meet your project's requirements.
• Communicate with you about your enquiry, quote or potential BNG agreement.

Your information will only be used for the purposes of managing and responding to your enquiry and providing the services you have requested, unless we explain otherwise.

4. Who do we share your information with?

Wild BNG is part of Derbyshire Wildlife Trust, and your information may be accessed and used by authorised members of the DWT team to process and respond to your enquiry.

To help us identify the most suitable biodiversity units and secure the best available options and prices for your project, we may occasionally share relevant information with other Wildlife Trust Consultancies within the wider Wildlife Trust network.

Any information shared will be limited to what is necessary to help us assess your requirements and provide an appropriate quote or service.

We will not sell your personal information or share it with unrelated third parties for their own marketing purposes.

5. How do we store and protect your information?

Your information is stored securely on Derbyshire Wildlife Trust's IT network and is processed by our staff in the UK. We take appropriate technical and organisational measures to help prevent your personal information from being lost, accessed or used without authorisation.

Access to your information is restricted to authorised individuals who need it to carry out their work and electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

6. How long do we keep your information?

We will only use and store information for as long as it required for the purposes it was collected for. We continually review what information we hold, and delete what is no longer required. For further information, please see our Data Retention Policy.

We would also like to state that only those who have authorisation within The Wildlife Trusts have access to your personal data and all staff are trained in data protection and are compliant in making sure that this is used in the correct manner. Those who have access to personal data will only do so for the necessary tasks and will make sure to handle this data in the safest way possible. We will never use your data for anything other than what is stated within our privacy policy.

7. Your data protection rights

We respect your right to control your data. Your rights include:

1. The right to be informed

This privacy notice outlines how we capture, store and use your data. If you have any questions about any elements of this policy, please contact us.

2. The right of access

If you wish to obtain a record of the personal data we hold about you, through a Subject Access Request, we will respond within one month.

3. The right to rectification

If we have captured information about you that is inaccurate or incomplete, we will update it.

4. The right to erase

You can ask us to remove or randomise your personal details from our records.

5. The right to restrict processing

You can ask us to stop using your personal data.

6. The right to data portability

You can ask to obtain your personal data from us for your own purposes.

7. The right to object

You can ask to be excluded from marketing activity.

8. Rights in relation to automated decision making and profiling

We respect your right not to be subject to a decision that is based on automated processing.

Opt-in consent

This is where you have given us express permission to contact you by particular communication channels.

We use opt-in consent to send you information by email, text message (SMS) or telephone (if you are registered with the Telephone Preference Service).

Where you have opted in to receive email communications, your contact details may be added to our third-party email marketing platform, Mailchimp, which we use to manage and distribute our communications.

We respect your right to update the way we get in touch with you about our work at any time.

For more information on your individual rights, please see the Information Commissioner’s Office.

8. Making a complaint

WildBNG wants to exceed your expectation in everything we do. However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, in order to deal with the situation as quickly as possible and put measures in place to stop it happening again.

We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.

Our policy is:

• ·To provide a fair complaints procedure that is clear and easy to use for anyone wishing to make a complaint.
• ·To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
• To make sure everyone in our organisation knows what to do if a complaint is received.
• To make sure all complaints are investigated fairly and in a timely way.
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
• To learn from complaints and feedback to help us to improve what we do.

Confidentiality

All complaint information will be handled sensitively, in line with relevant data protection requirements.

Responsibility

Overall responsibility for this policy and its implementation lies with Wild BNG

For contact details to make a complaint, please see number 10 in the list below.

Information Commissioner’s Office

For further assistance with complaints regarding your data, please contact the Information Commissioner’s Office, whose remit covers the UK. 

Information Commissioner’s Office
Wycliffe House,
14 Water Lane,
Wilmslow,
SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk

9. Contact us

Should you wish to find out more about the information we hold about you, or about our privacy policy, please contact us:

Telephone: 01773 881 188

Email: wildbng@derbyshirewt.co.uk

Derbyshire Wildlife Trust, Sandy Hill, Main Street, Middleton, Matlock, DE4 4LR

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator, at www.ico.org.uk.